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How to Identify High Potential Candidates for Technical Support
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Gartner defines High-Potential Employee (HIPO) as “A high-potential employee (HIPO) is someone with the ability, engagement, and aspiration to rise to and succeed in more senior, critical positions. Given the right opportunities, technical support engineers can progress in various verticals and even reach leadership positions. Therefore, identifying high-potential technical support candidates is crucial for building a successful technical support team and creating a talent pool of high-performing resources for the organization. In this article, we will discuss some tips for identifying high-potential technical support candidates.
Benefits of Hiring Trained Technical Support Talent
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Hiring trained technical support engineers can help overcome the challenges associated with onboarding and training new employees and can help your organization can build a skilled technical support team that can deliver excellent customer service. Here we look at the benefits of hiring trained technical support talent for your organization