Privacy Policy Section

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you use our websites or services, create an account, enroll in our programs, use Skillverify, participate in an assessment, purchase a service, or contact us, we may collect personal information that you provide to us, such as your name, email address, phone number, address and other information necessary to provide our services.

When you use Skillverify, we may collect information related to your assessments, including assessment questions, responses, assessment progress, scores, evaluation results, feedback and other information generated or submitted during your use of the platform.

We may use this information to:

1. Provide and operate our services;
2. Create and manage your account;
3. Provide assessments and assessment results;
4. Evaluate assessment responses and generate feedback;
5. Process payments and manage transactions;
6. Provide customer support;
7. Maintain, secure and improve our services;
8. Detect and prevent fraud, abuse and unauthorized activity; and
9. Comply with applicable legal and regulatory requirements.

Skillverify may use artificial intelligence and automated systems to generate assessment content, analyze responses, evaluate skills, generate feedback and provide other assessment-related services. Information submitted as part of an assessment may be processed for these purposes.

We may also automatically collect certain technical information when you use our website, including your Internet Protocol (IP) address, browser type, operating system, device information, pages visited, session information and other technical information that helps us operate, secure and improve our services.

Email Marketing

With your permission, we may send you emails about our website, services, new products, updates, offers or other information that may be relevant to you.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to create an account, use our services, participate in an assessment, complete a transaction, make a purchase or otherwise use a service, we may collect and use that information for the purposes reasonably necessary to provide that service.

Where we require your consent for a particular purpose, we will request your consent in an appropriate manner and provide information about the purpose for which your personal information is being collected and used.

If we ask for your personal information for a secondary purpose, such as marketing communications, we will request your consent where required or provide you with an opportunity to decline.

How do I withdraw my consent?

If, after providing consent, you change your mind, you may withdraw your consent for us to contact you or for the continued collection, use or disclosure of your information where applicable.

You may contact us at:

Email: [email protected]

Address:
SNo 25 LGF, Kumar Residency Plaza,
Sector 11, Vasundhra,
Ghaziabad – 201011, Uttar Pradesh, India

Please note that withdrawing consent does not affect processing that we are required or permitted to carry out under applicable law or processing that has already occurred based on your previous consent.

SECTION 3 – DISCLOSURE

We may disclose your personal information where reasonably necessary to provide our services, operate our business, process transactions, provide customer support, maintain security, prevent fraud or comply with applicable laws and legal obligations.

We may also disclose information to service providers that process information on our behalf, as described in the Third-Party Services section below.

We may disclose your personal information if we are required by law, legal process or governmental authority to do so, or where necessary to protect our rights, property, users or services.

SECTION 4 – PAYMENT

We use Razorpay for processing payments.

When you make a payment, payment-related information may be processed by Razorpay and its payment partners in accordance with their applicable privacy policies, terms and security requirements.

Skillverify does not directly store your full card or other payment-instrument credentials on its own application servers.

We may retain transaction-related information such as:

1. Order ID;
2. Payment ID;
3. Transaction amount;
4. Payment status;
5. Transaction date;
6. Refund information; and
7. Information associated with your account or purchase.

This information may be retained for purposes including payment confirmation, refunds, customer support, accounting, fraud prevention, dispute resolution and compliance with applicable legal requirements.

Payment processors and related service providers may apply their own security standards and privacy practices. We encourage you to review the applicable policies of Razorpay and other payment providers used during your transaction.

For more information about how Razorpay processes information, please review Razorpay’s applicable privacy policies and terms.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party service providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

We may use third-party service providers for purposes including:

1. Payment processing;
2. Cloud hosting and infrastructure;
3. Email and communication services;
4. Website analytics;
5. Security and fraud prevention;
6. Error monitoring and technical support; and
7. Artificial intelligence and technology services used to provide or improve our assessment services.

These third-party providers may process information on our behalf to the extent necessary to provide their services.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information they process.

We recommend that you review the privacy policies of these providers so that you understand how your information may be handled by them.

Certain providers may be located in or operate facilities in jurisdictions different from your own or from ours. Where applicable, your information may therefore be processed in accordance with the laws applicable to those jurisdictions.

Once you leave our website or are redirected to a third-party website, application or service, you are no longer governed by this Privacy Policy with respect to information collected directly by that third party. We encourage you to review the privacy policy and terms of the relevant third-party service.

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other websites or services and encourage you to read their respective privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow appropriate security practices designed to prevent your information from being inappropriately lost, misused, accessed, disclosed, altered or destroyed.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

SECTION 7 – DATA RETENTION

We retain personal information, assessment information and transaction-related information for as long as reasonably necessary to provide our services, maintain assessment records, process transactions, provide customer support, prevent fraud and misuse, resolve disputes and comply with applicable legal and regulatory obligations.

The period for which information is retained may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required for the purposes described above, we may delete, anonymize or securely dispose of it, subject to applicable legal and regulatory requirements.

SECTION 8 – COOKIES

We use cookies and similar technologies to operate and maintain our website and services.

Cookies may be used for purposes including:

1. Maintaining user sessions;
2. Supporting authentication;
3. Maintaining security;
4. Remembering user preferences;
5. Providing website functionality; and
6. Understanding how our services are used and improving them.

Some third-party services integrated with our website may also use cookies or similar technologies in accordance with their own policies.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website or services.

SECTION 9 – YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

1. Request access to personal information we hold about you;
2. Request correction of inaccurate or incomplete information;
3. Request deletion of your personal information where applicable;
4. Withdraw consent where processing is based on consent; and
5. Raise a concern regarding our handling of your personal information.

To make a privacy-related request or raise a concern, please contact us at:

Email: [email protected]

We may need to verify your identity before processing certain requests.

Your rights may be subject to applicable legal and regulatory requirements and limitations.

SECTION 10 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state, province or jurisdiction of residence, or that you are the age of majority and have provided the necessary consent for any minor dependent permitted to use the site.

Our services are not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without the appropriate consent, please contact us at [email protected].

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy from time to time, so please review it periodically.

Changes and clarifications will take effect upon their posting on the website, unless otherwise stated.

If we make material changes to this Privacy Policy, we may notify you through the website, email or other appropriate means where required, so that you are aware of what information we collect, how we use it and under what circumstances we may use or disclose it.

The Last Updated date at the top of this Privacy Policy indicates when it was most recently updated.

If our website, business or relevant services are acquired, merged or transferred to another entity, your information may be transferred to the new owners or service operator, subject to applicable law and the terms of this Privacy Policy.

SECTION 12 – CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Upspir

Email: [email protected]

Address:
SNo 25 LGF, Kumar Residency Plaza,
Sector 11, Vasundhra,
Ghaziabad – 201011, Uttar Pradesh, India

Skillverify: Operated by Upspir