Programs – Upspir Core Program
Upspir core program is designed for enabling candidates with the skills required to succeed in technical support roles across the industry,
The program focuses on building core technical skills in Linux, Networking, database / SQL, basic Shell Scripting, and Cloud Fundamentals. It also provides the necessary training to develop functional skills such as the basics of Excel, Documentation, and Presentation Skills as well as employability skills like communication skills, interpersonal skills, task management and time management, which are necessary to succeed on the job.
The program is structured in such a way that while covering the core skills students will also learn “how to learn while on the job” so they can continuously upskill themselves even after the course ends.
Tech Support Roles allow us to gain a foothold in the tech industry, as well as provide multiple career options to choose from as you gain experience and a better understanding of the domain.
Program Duration & Schedule
The duration of the program is 3 months, with monthly assessments of the progress. The program expects complete dedication and participation from the students as most of the exercises will be practical, do and learn mode.
You are expected to give a minimum of 4 hours per day on training, attending lectures, and doing assignments.
Weekday Batches: Conducted 5 days a week from Monday to Friday,
- Morning : 07:30 AM – 9:30 AM
- Evening: 07:00 PM -09:00 PM.
Weekend Batches: Conducted on Saturdays and Sundays (on special requests)
- 10:30 AM to 02:30 PM
Candidate Selection
Trainees will undergo an interview and assessment round to ascertain their current levels, and understand their training needs. We may choose to reject a candidate in case he/she doesn’t meet the necessary criteria for undertaking the course. During the program we may take special sessions for students who are weak in a particular area.
Batch Allocation
Batch allocation will be done basis of the slot preference by students/candidates and the availability of the slot in the batch
Once students are enrolled they will be allotted the batch basis mutual discussion. Early enrollment may ensure students are placed in the desired batch, in the case by the time students enroll the batch is already full, they will have to wait for the next batch
Assumptions / Prerequisites
- Students/Trainees must be able to speak/read/write in English
- Students/Trainees must have access to laptops/desktops with Linux OS, and good internet access through the duration of the program
- Training shall be conducted as per the detailed training plan shared at the beginning of the batch.
- Students / Trainees are expected to behave professionally during the course and submit the assessments on time
- Trainer will collect training feedback at the end of each session to understand the gaps if any
- There will be periodic assessments on the progress and the results shall be shared with the sponsors of the batch/students.
Course Content
Technical Skills
- Introduction to operating systems and linux
- Why Linux is essential for industry
- Linux booting process
- Linux Shell & Console
- Linux Steams (stdin, stdout, and stderr )
- Linux Processes, and important commands to monitor and troubleshoot processes
- Linux File System, Files system navigation
- Common Commands – File Commands
- Common Commands – Search & Commands
- Common Commands – Archiving Commands
- File and Directory – ownership and permissions
- Configuring hardware and software affinity and its impact on performance
- Basic Security aspects while working on Linux (root user, su – , sudo )
- Top Command and Load Management
- Introduction to general networking concepts
- TCP/IP Model, OSI Model
- LAN, WAN
- LAN Cabling / Ethernet Ports
- DNS and DHCP concepts
- Routing Concepts –
- PING
- IPV4 addressing and subnetting
- Network Devices, (Layer 1, Layer 2, Layer 3)
- Software / Hardware Firewall Concepts
- VPN / MPLS concepts
- Linux Networking and Network Security
- IP Tables
- Remote connectivity using SSH Tunnels,
- Introduction to Databases
- NoSQL vs RDBMs
- Postgresql / Mysql
- Postgresql Installation
- Postgresql general configuration
- Understanding Database Structure
- SQL introduction
- Basic Sql queries (
- Advanced SQL Queries
- Database performance optimization
- Query optimization
- Introduction to shell scripting
- Use of pipes to join shell commands
- Understanding environment variables
- Understanding linux streams
- Design basic shell scripts
- Modifying basic shells scripts
- Using shell scripts for day to day work
- Introduction to cloud computing
- Introduction to SaaS, PaaS, iPaaS, IaaS
- Major cloud providers and their difference
- Common services used on the cloud
- Configuring basic services on AWS
Employability Skills
- Verbal communication
- Written communication
- Email Writing
- Handling Calls
- Listening
- Language
- Using Feedback
- Communicating clearly
- Excel basics
- Docs basics
- Presentation basics
- Designing Network Diagrams
- Time Management
- Task Management
- Mind Mapping
- Prioritizing
Working on a project with the team.
Collaboration and Coordination