Yum package manager allows users to install, update and remove software package in RedHat based linux systems, Yum uses repositories defined in yum.repos.d directory to download the packages and dependencies, in scenarios where public access is not available we can setup local yum repositories to ease the package management on our linux systems, In this blog we take a look at different options and steps to configure local yum repos.
How to Identify High Potential Candidates for Technical Support
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Gartner defines High-Potential Employee (HIPO) as “A high-potential employee (HIPO) is someone with the ability, engagement, and aspiration to rise to and succeed in more senior, critical positions. Given the right opportunities, technical support engineers can progress in various verticals and even reach leadership positions. Therefore, identifying high-potential technical support candidates is crucial for building a successful technical support team and creating a talent pool of high-performing resources for the organization. In this article, we will discuss some tips for identifying high-potential technical support candidates.
Benefits of Hiring Trained Technical Support Talent
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Hiring trained technical support engineers can help overcome the challenges associated with onboarding and training new employees and can help your organization can build a skilled technical support team that can deliver excellent customer service. Here we look at the benefits of hiring trained technical support talent for your organization
Best practices for a Technical Support team
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Technical support teams are the backbone of any company’s IT infrastructure. To ensure that they operate at maximum efficiency, it’s important to implement best practices such as creating a robust ticketing system, maintaining a knowledge base, providing continuous training, and keeping communication channels open between team members. Additionally, fostering a culture of accountability and setting clear goals can go a long way in boosting team performance. By following these best practices, technical support teams can deliver exceptional service, optimize their workflow, and enhance customer satisfaction.