Gartner defines High-Potential Employee (HIPO) as “A high-potential employee (HIPO) is someone with the ability, engagement, and aspiration to rise to and succeed in more senior, critical positions. Given the right opportunities, technical support engineers can progress in various verticals and even reach leadership positions. Therefore, identifying high-potential technical support candidates is crucial for building a successful technical support team and creating a talent pool of high-performing resources for the organization. In this article, we will discuss some tips for identifying high-potential technical support candidates.
How to Prepare for a Technical Support Job Interview: Tips and Tricks
As you embark on your journey to land your dream technical job, it is important to note that technical interviews can be a bit tricky to navigate. However, with proper preparation and an understanding of the skills required for the job, you can ace any technical interview. In this article, we will outline how to prepare for a technical job interview and provide you with some tips to help you excel.
Benefits of Hiring Trained Technical Support Talent
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Hiring trained technical support engineers can help overcome the challenges associated with onboarding and training new employees and can help your organization can build a skilled technical support team that can deliver excellent customer service. Here we look at the benefits of hiring trained technical support talent for your organization
The Benefits of a Career in Technical Support
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Technical support job may not be the first choice that comes to mind when anyone considers getting into the tech industry, but it is a great career option. Here we are making a case for technical support jobs and why it is the perfect entry to the tech industry. If you are interested in starting your career in tech, you’re at the right place.
Small Wins Lead to Big Success
The journey to success is never easy, but it’s important to celebrate the little successes throughout this journey. These small successes, when added together, can lead to significant achievements over time. This was certainly true for me as a fresh-faced college graduate in the engineering field. When I started I was not even sure where to fitin, but small successes over time helped me carve a successful career journey