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How to Identify High Potential Candidates for Technical Support
Gartner defines High-Potential Employee (HIPO) as “A high-potential employee (HIPO) is someone with the ability, engagement, and aspiration to rise to and succeed in more senior, critical positions. Given the right opportunities, technical support engineers can progress in various verticals and even reach leadership positions. Therefore, identifying high-potential technical support candidates is crucial for building a successful technical support team and creating a talent pool of high-performing resources for the organization. In this article, we will discuss some tips for identifying high-potential technical support candidates.
How to Build a Talent Pool of Technical Support Professionals
A talent pool is a database of pre-screened, qualified job candidates who meet specific roles and criteria for a company. These candidates possess the necessary skills and qualifications to excel in their roles and are actively seeking employment or have expressed interest in working for a company. Maintaining a talent pool allows companies to quickly and efficiently identify and connect with potential candidates who meet their hiring criteria.