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How to Identify High Potential Candidates for Technical Support

April 12, 2023

by Nikhil Ahluwalia Career Customer Service High Potential Candidates Interview Resource Management Talent Management tech support jobs Technical Support Teams Trained Resources

Gartner defines High-Potential Employee (HIPO) as “A high-potential employee (HIPO) is someone with the ability, engagement, and aspiration to rise to and succeed in more senior, critical positions. Given the right opportunities, technical support engineers can progress in various verticals and even reach leadership positions. Therefore, identifying high-potential technical support candidates is crucial for building a successful technical support team and creating a talent pool of high-performing resources for the organization. In this article, we will discuss some tips for identifying high-potential technical support candidates.