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Building high performance team culture
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Mastering Top 5 Skills For Tech Support Jobs with Upspir
Master the top 5 essential skills for a successful tech support career with UPSPIR. Enhance your technical foundation, communication, troubleshooting, time management, and exploration abilities to excel in this rapidly growing field. Start your journey today and unlock rewarding opportunities in the tech industry!
Technical Skills Alone are Not Enough in the IT Industry!
Are you an aspiring IT professional? Wondering what soft skills you need to succeed in the industry? Check out our blog post on the importance of soft skills for IT professional aspirants. From communication and problem-solving skills to adaptability and teamwork, we list the top soft skills you need to succeed in the IT industry. Don’t miss out – read our blog post now!
10 Must Have Soft Skills for A Techie
For building a career in tech you definitely need to have strong technical skills, but equally (if not more) soft skills are important deciding factor for your selection in your dream tech job. In order to increase your chances of selection and a successful career, you need to equip your self with these soft skills. Here we look at the top ten soft skills you must posses for a thriving career as a techie.
When you start on your first job
Starting your first job is exciting and it also comes with a lot of uncertainty, It is natural for us to be nervous with all information overload and expectations. Here we list some of the things that you can do to overcome these challenges and build strong foundations for a successful career.
Learning on the job / Learnability
How you learn while working makes a lot of difference in your journey towards building a great career in tech. Even if we assume you got the right education in your school or college but it will never be possible that you acquire all the skills during your education.
As you grow in your career you have to continuously become proficient in what you already know and also learn new skills. Further, tech jobs come in all different shapes and sizes, even the same role with the same KRA in two organizations will require a different skill set to succeed.
It becomes imperative once you start working to understand the needs of the role and start learning, not every skill and expertise will come in the form of an official training assignment, you have to learn the art of acquiring skills and knowledge from daily events and experiences.
Learning itself has multiple theories around it, once you are on job it will be a combination of listening, seeing, reviewing, practicing, and it starts with curiosity and a can-do attitude is a must. Your ability to form questions from daily problems and then seek answers, will be important, for example, you were unable to solve a problem but a colleague or senior was able to do it, so the first thing is curiosity and the attitude that what was the case that you were not able to close but there were? The second would be to actually know the solution and how they figured it out. The third would be to understand the solution using any reference material physical or online, and the last would be to actually apply it.
Another way learning happens is when you stay with the problem until it is solved, this may require additional efforts, especially when you are designing or developing something, work-life balance is important but these are crucial situations that can make all the difference in whether we were able to learn something in totality or not when we stay with the problem till the end and arrive at the solution, it really helps us to connect the dots, and fill in the gaps in our concepts, and yes it makes a huge difference to our confidence and helps to build the right attitude.
When you implement something (a solution, a process) and complete the feedback loop, you can also learn a lot, as compared to when you are only a part of the implementation. When you are able to see the impact, take the feedback, and then correct things as per feedback, you are able to see the cause and effect and this helps in building a deep understanding of the problem and solution which leads to real learning.
Your curiosity in learning something new will allow you to seek new skills which may not be a part of your KRA but complementary to it, learning these skills to some level helps to do your job better, and even open opportunities for you to progress further. For example, for a tech support engineer, learning programming concepts will help you understand what is happening around you better, you will be able to communicate with right artifacts and terminologies, helping you reach solutions faster, it does not only help in improving your concepts but also provide you visibility across the teams.
In a nutshell, learning on the job or your learnability skill will be a key differentiator on how you perform and grow in your career, like other skills it is also a skill that has to be developed as you go along in your career. This doesn’t only impact your initial career but this allows you to have a deeper understanding of the work you do, helping you build and long and lasting career in Tech Industry..
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Author
Nikhil Ahluwalia
Founder Upspir
Nikhil has over 16years of experience in the industry, before starting UPSPIR he was heading the support, services, and delivery function at Exotel. and he has vast experience in managing and leading technical support and delivery teams, With Upspir he aims to take his passion of developing and mentoring people to next level by sharing his experiences and learning with those who want to build their career in the tech support domain.