Having worked in this industry for 16 years, I’ve seen firsthand how individuals who started in tech support have successfully transitioned into project managers, technical managers, and even product managers. A career is not just about how you start—it’s about how you build upon that start.
Career growth isn’t solely about mastering technical skills. As you move into senior roles, soft skills, managerial abilities, and strategic thinking become just as important. This will need introspection, identifying the knowledge and skills that you will need, and then acquiring it. Finally, things like discipline, consistency, and taking responsibility for your work, are also crucial, When your seniors can depend on you, they’ll be more likely to trust you with greater opportunities and career growth.